Returns Policy
The exchange can be done within 48 hours after your order is delivered.
In case the customer receives defective/wrong product(s) or a Size Issues, Customer has to Ship Product to Our Warhouse. the shipping charges will be covered by Customer only.
Note: It is mandatory to capture a video/photo before shipping the package or handling it to our courier partner.
If the customer's pin code is non-serviceable by our courier partners, then the customer is liable to self-ship the product(s) and the shipping charges upto ₹100 are 100% refundable if customer receives defective/wrong product(s).
Please courier the product(s) to the following address:
Riwaaz Couture, 3rd Floor, Shop no.5, Shubh Plaza, Bhaiya Nagar, Punagam, Surat, Gujarat 395010.
Kindly pack the product(s) properly to prevent damage during transit. Please ensure the product(s) must be in unused condition with all tags and packaging.
Note: We suggest you to select 'Speed Post' as your courier service rather than using other courier companies. Speed Post is a government-owned entity that operates India's largest postal network and it is totally reliable.
The refund for the prepaid order will be processed within 7 Business days after receiving your order at the warehouse and Quality Check of the product(s). The Refund Amount will be reflected in the respective payment mode.
The cancellation request for your order can be done within 24 hours of placing the order through the CUSTOMER SUPPORT EMAIL/WHATSAPP.
EMAIL: official.riwaazcouture@gmail.com
WHATSAPP: +91 93286 52326
If the order is shipped from the warehouse, it cannot be cancelled. However, if the product(s) is found to be wrong/damaged, you can raise a return request within 7 days of order delivery.
DELIVERY TIME
Following cities Guaranteed Delivery (Within 3 Days to 4 Days) Available Currently.
Chennai Hyderabad Bangalore Coimbatore Mumbai
Pune Delhi Noida Mysore Navi Mumbai
Ahmedabad Surat Vijayawada kolkata
Note: All pin-codes in this city might Not be eligible for this service.
All above cities Guaranteed Delivery time 3 or 4 Days from Shifting orders. Rest of India Cities delivery time 5 to 7 Days.
North-east Zones & Jammu- Kashmir may take 7 to 9 Days.
